Terms & conditions

Payment

We accept MobilePay. Nothing else is available yet, and the checkout will say so when that changes.

The amount is taken when your order is packed and sent, unless we have agreed otherwise or your order says otherwise.

Every price on this site includes VAT at 25 %. The basket states how much of your total is VAT. Prices are in Danish kroner.

Payment is handled over an encrypted connection. We never see or store your card details.

Delivery

We send by post within Denmark, and we pack in Copenhagen.

Postage is shown in the basket before you order, and is added to your total. You will hear from us with a tracking number when your order goes out.

Right of withdrawal

You have 14 days to change your mind, counted from the day you receive the order. This is your statutory right as a private buyer.

Tell us within those 14 days by writing to hello@wuwai.dk, and send the goods back within 14 days of telling us. The withdrawal form at the bottom of this page is there if you would rather use it, but a plain email is enough.

You pay the return postage. We refund what you paid, including the original postage, once the tea is back with us.

Tea is a foodstuff. An unopened, unbroken package can go back. One that has been opened cannot be resold, and we can only refund part of it or none of it — see below.

Condition of what you send back

You are liable for any loss in the value of the goods caused by handling them beyond what is needed to establish what they are and how they work. In a shop you would look at a tin and read the label; that is the comparison.

Handled beyond that, tea counts as used. On withdrawal you would then get back less than you paid, or nothing. It falls to us to judge the condition, and we will explain the judgement.

Right of complaint

You have two years to complain about a fault, under the Danish Sale of Goods Act. It covers faults in the goods and in how they were made or packed.

Tell us within a reasonable time of noticing the fault. Two months counts as reasonable unless we agree otherwise. Where the complaint holds, we cover reasonable return postage and either replace the tea or refund it.

The right does not cover a fault caused by storing or preparing the tea in a way it was not meant for.

Write to hello@wuwai.dk before sending anything back. We do not accept parcels sent cash on delivery.

Your personal details

To sell you tea and get it to you, we need your name, address, phone number and email address.

We use those details to fulfil and deliver your order, and to answer you about it. We do not sell them, and we do not pass them to anyone beyond what a delivery requires. They are kept for five years, which is what the Danish Bookkeeping Act requires of order records, and then deleted.

If you tick the box asking for emails about events, we use your address for that too, and only for that. Every such email carries a link that unsubscribes you.

You may ask at any time what we hold about you, ask us to correct it, or ask us to delete it, at hello@wuwai.dk. You may also object to us holding it at all. These are your rights under the GDPR.

Cookies

This site sets no tracking cookies and carries no third-party analytics.

Your basket is kept in your own browser’s local storage so that it survives a reload. It never reaches us until you place an order, and clearing your browser data clears it.

If you want to complain

Write to us first, at hello@wuwai.dk. Say what you bought and what went wrong, and we will try to sort it out.

If we cannot agree, you can take it to the Danish Centre for Complaint Resolution: Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, via the complaints portal at naevneneshus.dk.

Standard withdrawal form

Fill this in and send it back only if you are exercising the right of withdrawal. An email saying the same thing works just as well.

To WUWAI, hello@wuwai.dk:

I hereby give notice that I withdraw from my contract of sale for the following goods:

Ordered on ————— / received on —————

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date: